The Recruitment Crisis in the British Hospitality Industry

Sealy, W. C., Jenkins, P. and Jalley, A. (2023) The Recruitment Crisis in the British Hospitality Industry. In: Embracing Business Sustainability Through Innovation and Creativity in the Service Sector. IGI Global, pp. 31-46. ISBN 9781668467329

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Abstract

The scarce supply of labour and of a competent workforce in the hospitality sector has been researched and debated for decades. Although the sector is important to the UK economy contributing £130 billion pounds to the gross domestic product, the inability of the sector to attract and retain the best talent remains an age-old problem. This chapter is a commentary of the current debate on the recruitment crisis based on an examination of the most recent academic literature. The research finds that although many recommendations have been proffered by researchers to solve these problems, the issues and mistakes made by hospitality employers appear to remain the same. Possible best practice solutions are explored. Reviews of scholarly journals, books, and materials from the domains of marketing, human resources, hospitality management, and organisational behaviour were used to find evidence about the current trends of thought, research findings, and best practices in this field. The chapter concludes with three conceptual models that summarise the critical issues and possible solutions.

Item Type: Book Sections
Additional Information: Copyright © 2023, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.
Uncontrolled Keywords: Labour, hospitality industry, UK economy, recruitment crisis, retention
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD72 Economic growth, development, planning
H Social Sciences > HF Commerce
Divisions: Academic Areas > Business School
Related URLs:
SWORD Depositor: Publications Router Jisc
Depositing User: Publications Router Jisc
Date Deposited: 09 May 2023 14:21
Last Modified: 09 May 2023 15:20
URI: https://eprints.chi.ac.uk/id/eprint/6786

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